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Frequently asked barked
questions
*No bark left behind! Don't see your question? Bark at us until we answer* (woof@houndtoearth.com.au)
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What are Powder Pups?They're like the superhero of dog treats! Their versatility will have both humans and pups in-love! Sprinkle them on food, mix them with water to create an Icy Pup, spread them on a lick mat, create homemade doggy cookies - the list goes on... your pup will think you’re a culinary genius! They're full of nutrients and flavor to support your doggo's health and make treat or meal exciting.
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Where are Powder Pups made?Powder Pups are freeze dried in Australia from Australian produce in a HACCP certified facility. Our formulas are blended in Western Australia where we adhere to safe and strict hygiene standards.
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Why should I choose freeze-dried powder instead of fresh ingredients?When creating Powder Pups we had a goal - simplify the enrichment process for dog owners without sacrificing nutrition for our furry bffs. Lets talk about why our freeze-dried fruit and veg powder blends are the unsung hero of healthy dog treats and enrichment: - Packed with nutrients: Freeze drying is king when it comes to nutrient retention. This is because the freeze drying process preserves food without using heat, allowing the highest levels of nutrient retention (97%) compared to other air-drying methods (60% -75%). It locks in all the good stuff—vitamins, minerals, and natural flavors—so your pup gets basically the same benefits as fresh ingredients, minus the hassle, woof to that! - No chopping, no mess, no stress: Who has time to peel, dice, and puree when your pup’s giving you the “I’m starving” look? Our powder is ready to sprinkle, mix, or blend in seconds—no cleanup required. - Freshness that lasts furr-ever (well, almost): Fresh produce wilts faster than your pup’s zoomies! Freeze-dried powder, on the other hand, stays good for months! - Paw-sitively versatile: Create Icy Pups, spread it on a lick mat, or sprinkle it on food, It’s like having a magic wand for dog treats—so many ways to use them! Convenience for you, top-notch nutritional treats for your furry bestie.
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Does Powder Pups have any preservatives or additives?Nope! Just down to earth goodness from real Aussie fruit & veg 😍 We keep things natural and delicious, ensuring that your furkid enjoys a treat that’s as close to nature as possible. Because we believe that what’s left out is just as important as what goes in. Our promise to you is 0% preservatives or additives in all of our food products.
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There are some clumps in my Powder Pups, is this normal?We use real fruit & veg, some of which are more prone to clumping than others in powder form. As this is purely a cosmetic issue, we choose not to ‘fix’ it by adding any preservatives or additives and therefore there will be some clumps in Powder Pups (which we feel is better than anything artificial!). Don’t stress though, these clumps will break up naturally as the powders reabsorb water. To dissolve bigger clumps we recommend letting your mixture sit for 30 seconds prior to mixing or just break them up with a spoon while mixing.
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Can I give Powder Pups to my furkid every day?Absolutely! They’re designed for daily use to give your pup a little extra health boost during enrichment activities or add excitement to their meals. As when introducing any new food to your furkid’s diet, we recommend starting slow to see how they handle it.
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What are Powder Pups made from?Powder Pups are plant based and made from Australian Fruit and Veggies. You can find out more about our flavours and ingredients on their respective product pages.
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How many serves will I get out of a pouch?A single serve is 4g and there are 20 serves per pouch (that’s just $1.39 per serve!).
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Is the powder safe for puppies and senior dogs?You bet! Our powders are formulated by a Canine Nutrionist to suit all ages, from bouncy pups (12+ weeks) to wise seniors. Functional benefits + great taste = a win-win for every pup!
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How do I clean my Icy Pup Pouch?After use simply hand wash with soap and leave open to air dry. Add a small amount of water to the pouch, squeeze dish soap in, seal zipper, shake, and then rinse. *Only store once fully dry* Note: Powder Pups are designed to be easy to clean from all enrichment products!
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Are your Icy Pup Pouches food grade?Of course! Icy Pup Pouches are made from food grade, non-toxic and BPA free materials.
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How much should I pour into each pouch?A 2 finger gap from the zipper is an easy way to eyeball how much to pour into one pouch - roughly 50ml.
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What are Icy Pup Pouches, and why do I need them?We designed these pouches to let you whip up delicious Icy Pups quickly and conveniently at home with Powder Pups. They’re easy to hold while your pup enjoys their frozen treat. Plus, they can be resealed and popped back in the freezer to finish later! Perfect for keeping your dog cool, nourished and entertained year-round!
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How long do they take to freeze?Typically around 4-6 hours, but we recommend freezing overnight so you always have a stash ready!
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What’s a lick mat?A lick mat is like a doggy puzzle crossed with snack time—they lengthen treat time, calm anxiety, and turns treats into fun enrichment activities.
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What makes yours different, and why do I need them?Oh, we’re so glad you asked because our lick mats are not your average Joe of dog enrichment tools—they’re more like the VIPs of the lick mat world. Here’s why: Stackable space saving design: Our lick mats are stackable, so you can save space while prepping multiple lick mats. More room for Icy Pups and your ice cream! No more sticking and spilling: Filling a lick mat and picking it up without spilling? Now that’s a superpower. Ours don’t stick to countertops while you’re filling them AND come with a clever traction design to keep them in place while your doggo goes to town (on a clean, smooth surface, of course). Durable & dishwasher-Safe: Made from thick, strong, and durable silicone, these bad boys can handle machine washing for easy clean ups. No flimsy mats that rip or warp here—just long-lasting goodness! Double the Fun, Double the Challenge: Two patterns, two levels of difficulty! 🧠 Want to give your pup a mental workout? Use the more challenging design for maximum brain stimulation. 🛋️ Need something more chill? Go with the easier pattern for a fun treat without taxing their noggin too much. Or mix and match for a bit of both! So, whether you’re prepping, serving, or cleaning up, our lick mats are here to make life easier for you and so much better for your furry bestie.
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Are your HTE Lick Mats BPA free?You bet! Our HTE Stackable Lick Mats are made from 100% food grade silicone.
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How do I clean my HTE Stackable Lick Mat?Just pop them in your dishwasher after use. P.S Did you know out Powder Pups are designed to be super easy to clean off of our HTE Stackable Lick Mats with just a wash under running water!
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Do you HTE Stackable Lick Mats slide around?Our HTE Stackable Lick Mats have different suction technology from regular lick mats allowing them to have a strong suction on clean and smooth surfaces. The flat back allows you to stack them in your freezer and save space. as well as not sticking to your bench top during prep.
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Are your HTE Lick Mats freezer safe?Yes, they sure are!
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How do lick mats help my dog?They’re great for slowing down fast eaters, reducing boredom, and even calming anxious pups. Plus, it keeps them busy so you can enjoy your coffee in peace (you’re welcome).
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What makes Icy Pups different from other treats?Our Icy Pups are long lasting treats that will leave your pup satisfied. Holding an Icy Pup for your furry bestie to lick and nibble on creates a bonding experience unlike any other kind of dog treat. Here’s why Icy Pups are in a league of their own: 1. Tasty AND Healthy (The Ultimate Combo!) Most treats are either yummy or nutritious—but Icy Pups made from real fruit & veggies? They’re both! Packed with natural vitamins, antioxidants, and hydration, they’re basically a super-snack for your pup. Did we mention they’re also low in calories, dairy free, grain free and meat free, making Icy Pups the perfect treat for furkids with allergies or on a diet. 2. More Than Just a Treat—It’s an Experience! A biscuit is gone in seconds, but an Icy Pup? That’s slow, satisfying, and engaging. The licking action keeps pups entertained, soothes stress, and provides a mental workout. Who knew snack time could be this enriching? 3. Moments of Bonding Picture this: You’re chilling on the couch bingeing your favorite show, enjoying an ice cream, and your pup is right there with you, happily licking their own. Icy Pups create moments where treat time meets quality time. (Bonus: They won’t beg for your ice cream anymore!)
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Are they only for summer?No way! Icy Pups keeps tails wagging and minds engaged—no matter the weather. Here’s why your pup deserves an Icy Pup in every season: - Licking = Enrichment – Ever noticed how your furkid zones out when they’re licking something delicious? That’s because licking is a natural stress-reliever, calming anxious pups and keeping bored furkids entertained. An Icy Pup isn’t just a treat—it’s a fun mental workout! - Nutritious & Delicious – Packed with fresh fruit and veg, these frozen treats sneak in extra vitamins, minerals, and hydration without your pup even realizing they’re eating something healthy. - Winter Warmers? Yup! – Just like we enjoy ice cream in winter (because, duh, it’s delicious), furkids love their Icy Pups year-round. Plus, the act of licking still provides the same calming effect, making them perfect for cozy nights indoors. - Post-Walk Cool Down – Even in cooler months, furkids get warm after zoomies, fetch, or a long sniffari. An Icy Pup is a refreshing way to chill out after playtime. - Long-Lasting Fun – Unlike crunchy treats that disappear in seconds, Icy Pups last longer, keeping your pup entertained while they slowly enjoy every last lick.
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My pup has a sensitive tummy and doesn't tolerate dairy well, can they have an Icy Pup?Yes! All of our Icy Pups are 100% dairy free and water is used as our base 😍
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What are Icy Pups made from?All of our Icy Pups are plant based and made from Australian Fruit and Veggies.
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5Can Icy Pups be defrosted and refrozen?Icy Pups can be defrosted once, as long as they’re back in the freezer within 1 hour. During summer, we recommend taking your Icy Pups home and popping them back in the freezer as quickly as possible.
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What do I do if I have a problem with my order?At HTE we value every one of our customers and work hard to delivery high quality products. If you have an issue with your order please send us an email to woof@houndtoearth.com.au and we will look into it right away for you.
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What are your shipping times?Standard shipping (Australia): 5-10 business days. Express shipping (Australia): 2-5 Business days. Once your order is processed, you'll receive an update with a tracking number so you can follow your goodies on their journey to your doorstep!
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How long does it take to process my order?We are just as excited as you are for you to receive your order! We aim to process and ship all orders within 1-2 business days. During peak periods ( like holidays), processing may take a little longer, but we'll keep you updated every step of the way!
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How much does shipping cost?We offer flat rate shipping for both standard and express options. Flat rate standard shipping (Australia): $8 Flat rate express shipping (Australia): $12
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Can I change or cancel my order?If you need to make changes to your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Unfortunately, once an order has been shipped, we can’t make changes, but we’ll still try to help in any way we can.
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What’s your return policy?We want you and your pup to be 100% happy with your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original, unopened packaging. Returns will be accepted for 30 days from the purchase date. We cannot accept returns for sale or clearance items unless the item is found to be faulty. Unfortunately, we can’t accept returns for food products due to safety and hygiene reasons, but we’ll always ensure you’re satisfied with your experience.
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What if my order is delayed or lost?We understand how frustrating this can be, and we’re here to help! If your order seems delayed or hasn’t arrived within the expected time frame, please contact us at woof@houndtoearth.com.au. We’ll work with the courier to locate your package and make it right.
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