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Frequently asked barked
questions
*No bark left behind! Don't see your question? Bark at us until we answer* (woof@houndtoearth.com.au)
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Where are Powder Pups made?Powder Pups are freeze dried in Australia from Australian produce in a HACCP certified facility. Our formulas are blended in house by us in Western Australia where we adhere to safe and strict hygienic standards.
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Does Powder Pups have any preservatives or additives?Nope! Just down to earth goodness from real Aussie fruit & veg 😍 We keep things natural and delicious, ensuring that your dog enjoys a treat that’s as close to nature as possible. Because we believe that what’s left out is just as important as what goes in. Our promise to you is 0% preservatives or additives in all of our food products.
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Why should I choose freeze-dried powder instead of fresh ingredients?When creating Powder Pups we had a goal - simplify the enrichment process for dog owners without sacrificing nutrition for our furry bffs. Freeze drying is king when it comes to nutrition. This is because the freeze drying process preserves food without using heat, allowing the highest levels of nutrient retention (97%) compared to other air-drying methods (60% -75%). Plus, it’s shelf-stable and super versatile. Convenience for you, top-notch nutrition for your pup!
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There are some clumps in my Powder Pups, is this normal?We use real fruit & veg, some of which are more prone to clumping than others in powder form. As this is purely a cosmetic issue, we choose not to ‘fix’ it by adding any preservatives or additives and therefore there will be some clumps in Powder Pups (which we feel is better than anything artificial!). Don’t stress though, these clumps will break up naturally as the powders reabsorb water. To dissolve bigger clumps we recommend letting your mixture sit for 30 seconds prior to mixing or just break them up with a spoon while mixing.
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Is the powder safe for puppies and senior dogs?You bet! Our powders are formulated by a Canine Nutrionist to suit all ages, from bouncy pups (12+ weeks) to wise seniors. Functional benefits + great taste = a win-win for every doggo!
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What are Powder Pups made from?Powder Pups are plant based and made from Australian Fruit and Veggies. You can find out more about our flavours and ingredients on their respective product pages.
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Can I use them every day?Absolutely! It’s designed for daily use to give your doggo a little extra health boost or just add excitement to their treats and/or meals. On the back of our bags you'll find serving guidelines. As when introducing any new food to your furkid(s) diet we recommend starting slow to see how they handle it. Our serving size is 4 grams.
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What is Powder Pups?It’s like the superhero of dog treats! Their versatility will have both humans and pups in-love! Sprinkle it on food, mix it with water to create an Icy Pup, spread it on a lick mat, create homemade doggy cookies - the list goes on... your dog will think you’re a culinary genius! They're full of nutrients and flavor to support your dog’s health and make treat or meal exciting.
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How do I clean my Icy Pup Pouch?After use simply hand wash with soap and leave open to air dry. Our Powder Pups are designed to be easy to clean/remove from enrichment products. Do not store until fully dry.
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Are your Icy Pup Pouches food grade?Of course! Icy Pup Pouches are made from food grade, non-toxic and BPA free materials.
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Are your HTE Lick Mats BPA free?You bet! Our HTE Stackable Lick Mats are made from 100% food grade silicone.
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How do I clean my HTE Stackable Lick Mat?Just pop them in your dishwasher after use. P.S Did you know out Powder Pups are designed to be super easy to clean off of our HTE Stackable Lick Mats with just a wash under running water!
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Do you HTE Stackable Lick Mats slide around?Our HTE Stackable Lick Mats have different suction technology from regular lick mats allowing them to have a strong suction on clean and smooth surfaces. The flat back allows you to stack them in your freezer and save space. as well as not sticking to your bench top during prep.
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Are your HTE Lick Mats freezer safe?Yes, they sure are!
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How do lick mats help my dog?They’re great for slowing down fast eaters, reducing boredom, and even calming anxious pups. Plus, it keeps them busy so you can enjoy your coffee in peace (you’re welcome).
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What makes Icy Pups different from other treats?Our Icy pups are long lasting treats that will leave your pup satisfied. Holding an Icy Pup for your furry bestie to lick and nibble on creates a bonding experience unlike any other kind of dog treat. Due to the frozen nature of our treats it allows your pup to enjoy it for longer period of time than a normal treat - aka less ongoing begging (woof woof!) Icy pups are dairy free, grain free and meat free, so they make the perfect treat for dogs with allergies and/or sensitivies. Not to mention, due to their nature they are a great source of hydration for your pup.
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My pup has a sensitive tummy and doesn't tolerate dairy well, can they have an Icy Pup?Yes! All of our Icy Pups are 100% dairy free and water is used as our base 😍
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How are these better than just giving my dog water?Great question! While water hydrates, icy poles are like a little spa day for your dog. They’re functional, tasty, and packed with nutrients to support their health (plus, they’re a LOT more fun).
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What are Icy Pups made from?All of our Icy Pups are plant based and made from Australian Fruit and Veggies.
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Are they only for summer?No way! Dogs love them year-round because they’re not just cooling but packed with functional benefits. Winter icy poles = extra fun snack time!
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What do I do if I have a problem with my order?At HTE we value every one of our customers and work hard to delivery high quality products. If you have an issue with your order please send us an email to woof@houndtoearth.com.au and we will look into it right away for you.
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What are your shipping times?Standard shipping (Australia): 5-10 business days. Express shipping (Australia): 2-5 Business days. Once your order is processed, you'll receive an update with a tracking number so you can follow your goodies on their journey to your doorstep!
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How long does it take to process my order?We are just as excited as you are for you to receive your order! We aim to process and ship all orders within 1-2 business days. During peak periods ( like holidays), processing may take a little longer, but we'll keep you updated every step of the way!
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How much does shipping cost?We offer flat rate shipping for both standard and express options. Flat rate standard shipping (Australia): $8 Flat rate express shipping (Australia): $12
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Can I change or cancel my order?If you need to make changes to your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Unfortunately, once an order has been shipped, we can’t make changes, but we’ll still try to help in any way we can.
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What’s your return policy?We want you and your pup to be 100% happy with your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original, unopened packaging. Returns will be accepted for 30 days from the purchase date. We cannot accept returns for sale or clearance items unless the item is found to be faulty. Unfortunately, we can’t accept returns for food products due to safety and hygiene reasons, but we’ll always ensure you’re satisfied with your experience.
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What if my order is delayed or lost?We understand how frustrating this can be, and we’re here to help! If your order seems delayed or hasn’t arrived within the expected time frame, please contact us at woof@houndtoearth.com.au. We’ll work with the courier to locate your package and make it right.
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